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T-Mobile users across the United States have been reporting an increasing outage affecting the carrier’s voice, messaging, and data services. The issue was first reported around 6 p.m. PT, with complaints coming in from multiple areas in the country.
The problem doesn’t appear to be nationwide, however, as the outage seems to be isolated to certain geographic areas.
Downdetector, a website that aggregates complaints of outages, including user reports, has also recorded a surge in T-Mobile customers reporting problems connecting to the network. While service has been restored for some customers, there is still a large number of users without service.
T-Mobile has acknowledged the issue on its support account on Twitter and said it is “rapidly working to resolve” the problem. Unfortunately, the carrier has not provided any further details on what caused the outage, including when service might be restored for affected customers.
iPhone users, in particular, are experiencing difficulties, as they’re seeing the “SOS” icon in their device’s status bar, indicating no network connectivity whatsoever. Even in areas where T-Mobile service has been restored, iPhone users say their devices are stuck in this SOS mode without clear guidance on what to do from T-Mobile.
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For those unfamiliar with the “SOS” icon, it means that your iPhone isn’t connected to a network, but you can still make emergency calls. If you see this on your iPhone, it means that T-Mobile service is still unavailable in your area due to the outage.
This outage highlights the importance of having a reliable network and a backup plan in case of emergencies. For T-Mobile customers affected by the outage, all they can do is wait for the carrier to restore their services.